Refund Policy.

The advance reserves your slot in our schedule and covers discovery and early direction work. Once that work has started, the advance is non-refundable.

If you cancel in writing before we begin — and before any discovery session or first concept — we refund the advance in full, minus any transaction fees already charged by the payment provider.

If you cancel after work has begun, we invoice for the stages completed and any work in progress at that point, and refund the balance of what you have paid. Completed stages are not refundable.

Once a website or identity has been approved and delivered or launched, the fee for that stage is final. Fixes to defects in our own work are covered free of charge, as described below.

Domains, hosting, email plans, licensed fonts, stock imagery and similar purchases are non-refundable once bought, since they are paid to third parties on your behalf.

If we are unable to continue a project for any reason on our side, you receive a full refund of amounts paid for work not yet delivered, and everything completed up to that point is handed over to you.

Bugs or errors in what we built are fixed at no cost for thirty days after launch. New features, content changes or a change of direction are new work and are quoted separately.

Email hi@pehchan.app with your project name and the reason. We respond within two working days, and approved refunds are returned to the original payment method within seven to ten working days.